Jump to navigation
Search form
Search
Voicemail Update
School Alerts
Locations
Nationwide Coverage
Local Coverage
Contact Us
Phone & Devices
Phone Chooser
Smart Phones
Android
iPhone
Tablets
Android
iPad
Feature Phones
Other Devices
Special Offers
Free Phones
Limited Time Offers
Plans
Build, Bundle and Share
Basic Phone Plans
Prepaid Plans
Youth Plans
Other Talk Plans
Senior Security
Unlimited Local
Pay As You Go
Lifeline
MiFi Data Plans
Features
Support
iPhone Support
FAQ
Legal
Billing
Pay Bill
How to Read Your Bill
Manage My Account
HAC
Locations
Contact Us
Warranty / Repairs
Donation/Sponsorship Request Form
Explore
4G LTE
Information Station
Dare to Compare
Extras
School Alerts
Mobile Hot Spot
Mobal GSM
Text to Landline
Coverage Maps
Nationwide Coverage
Local Coverage
Data Calculator
My Account
FAQ
I’m experiencing dropped calls – what should I do?
How do I set up, check and utilize my Voicemail on a basic cellphone?
If my phone is no longer under warranty and I do not have handset coverage, what can I do if I need to replace it?
How do I set up, check and utilize my Voicemail on a smartphone?
What best practices are recommended for my mobile device?
Is there anything I can do if my mobile device isn’t operating or charging properly?
What steps should I take before switching to a new phone?
What can I do to use less data?
What should I do if I go over my data plan?
What is Roaming?
What charges appear on my bill?
What are my payment options?
Do roaming charges appear on my bill right away?
How is my airtime billed?
Will I be billed airtime for toll free calls?
How do I know if I'm eligible?
How do I sign up for NorthwestCell service?
I need help with choosing the right price plan. Where can I go?
What times do night and weekend minutes begin and end?
What's considered Mobile-to-Mobile minutes?
How do I use call forwarding?
Can I send a text message?
Can I receive a text message?
How do I check my Voicemail?
I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?
How long is the warranty on my phone?
What is handset coverage?
Are there any restrictions?
How do I apply?
How do I continue to receive Lifeline benefits?
View all FAQs
