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FAQ
I’m experiencing dropped calls – what should I do?
How do I set up, check and utilize my Voicemail on a basic cellphone?
If my phone is no longer under warranty and I do not have handset coverage, what can I do if I need to replace it?
How do I set up, check and utilize my Voicemail on a smartphone?
What best practices are recommended for my mobile device?
Is there anything I can do if my mobile device isn’t operating or charging properly?
What steps should I take before switching to a new phone?
What can I do to use less data?
What should I do if I go over my data plan?
What is Roaming?
What charges appear on my bill?
What are my payment options?
Do roaming charges appear on my bill right away?
How is my airtime billed?
Will I be billed airtime for toll free calls?
How do I know if I'm eligible?
How do I sign up for NorthwestCell service?
I need help with choosing the right price plan. Where can I go?
What times do night and weekend minutes begin and end?
What's considered Mobile-to-Mobile minutes?
How do I use call forwarding?
Can I send a text message?
Can I receive a text message?
How do I check my Voicemail?
I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?
How long is the warranty on my phone?
What is handset coverage?
Are there any restrictions?
How do I apply?
How do I continue to receive Lifeline benefits?
View all FAQs
