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FAQ

  • I’m experiencing dropped calls – what should I do?
  • How do I set up, check and utilize my Voicemail on a basic cellphone?
  • If my phone is no longer under warranty and I do not have handset coverage, what can I do if I need to replace it?
  • How do I set up, check and utilize my Voicemail on a smartphone?
  • What best practices are recommended for my mobile device?
  • Is there anything I can do if my mobile device isn’t operating or charging properly?
  • What steps should I take before switching to a new phone?
  • What can I do to use less data?
  • What should I do if I go over my data plan?
  • What is Roaming?
  • What charges appear on my bill?
  • What are my payment options?
  • Do roaming charges appear on my bill right away?
  • How is my airtime billed?
  • Will I be billed airtime for toll free calls?
  • How do I know if I'm eligible?
  • How do I sign up for NorthwestCell service?
  • I need help with choosing the right price plan. Where can I go?
  • What times do night and weekend minutes begin and end?
  • What's considered Mobile-to-Mobile minutes?
  • How do I use call forwarding?
  • Can I send a text message?
  • Can I receive a text message?
  • How do I check my Voicemail?
  • I've checked my Voicemail and cleared the messages and I still show an envelope on my screen, why?
  • How long is the warranty on my phone?
  • What is handset coverage?
  • Are there any restrictions?
  • How do I apply?
  • How do I continue to receive Lifeline benefits?
View all FAQs

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